Zero stars would be more accurate.
I placed anorder for 14 pairs of cork bricks and 13 eye pillows on 24th September, after a week I received a delivery with just cork bricks - all 13 eye pillows were missing. I've emailed this company on the same day and then again after few days. Zero reply. Sent them a direct message through the contact form a week after - also ignored. I understand that mistakes happen, but this lack of customer service is unacceptable. I've notified PayPal today, so hopefully I'll get the refund for all the 13 eye pillows missing with their assistance. But rest assured, that was the only time I ever used Ekotex's service. Very disappointed!
Hi Joanna, I have just sent an email confirming the refund. I am so sorry that part of your order was missing. As I mentioned in my email, we didn't receive your emails, and your contact form message was missed by me. I am so sorry that you had to leave a negative review in order to receive a response. If you have any further questions, you can contact me at stayintouch@ekoteyoga.co.uk.
I have several of these eye pillows & have brought several for gifts.
Absolutely lovely eye bags - super comfortable and smell amazing, I’ve had many compliments from my clients about these and some will be coming to buy their own!
Lovely soft cover for eye mask and beautiful lavender scent
Beautifully soft and smell delightful. Great quality