Shipping policy
Order Processing
Orders placed by noon on a working day (excludes Public Holidays) are processed and dispatched by the end of the following working day.
We are a small team working between the office and warehouse - if there is an issue with your order processing or dispatch we will contact you as soon as possible to discuss, and let you know how your order will then be processed and delivered.
**Please be aware that any orders placed on or immediately following a release date or during a sale, your item(s) may be delayed and may require up to 48 hours of additional processing time.
Delivery Methods within Mainland UKWe use DPD, Royal Mail and occasionally Fed Ex to ship orders.
Packages shipped using DPD are trackable and insured. If your order is not delivered as promised, we can issue a replacement or refund to you. Unfortunately, DPD does not service P.O. Box or APO addresses.
Packages sent via standard Royal mail are unfortunately untrackable.
We send you an email when we dispatch your order from our warehouse. We recommend when ordering for next day delivery that you ensure someone is in to receive the order (or enter an alternative address for delivery).
Delivery times are of course for guidance and cannot be guaranteed unless we specifically describe them as such. Generally there are no issues but please be aware that very occasionally issues arise with the carrier and your order may be delayed.
We take great care to pass on any delivery notes that you provide with your order, but of course once we pass this on to the carrier it is up to the delivery driver to comply. We send the orders to be signed for, and so if you provide delivery instructions (such as leaving in an outbuilding etc) which results in a package being lost/damaged we are really sorry to say that the insurance/compensation would be invalidated.
International Shipping: We can deliver to you almost worldwide! Rates are calculated based on a number of factors, including desired service level, the weight of the item, and the cost of shipping, handling, and customs clearance from the UK to the destination country/region.
Want to check shipping charges before making a purchase? Add items to your cart and click the "check out" button. Don't worry, you will not be charged for an order until you submit your credit card information! You can also get in touch with us - we are happy to talk through your requirements!
Delivery Cost:
Delivery charges vary depending on the package size, weight, destination and shipping method.
Delivery Promotional Offers
Like our customers, we are fans of delivery promotions. Unfortunately, however, any special delivery offers available on our website apply only to orders shipping to a UK Mainland destination.
We also regret that free delivery and/or other shipping promotions do not apply to oversized packages. Additional shipping charges will be added to all orders containing oversized products at the time of processing.
